Quality improvement program drives successful increase of outpatient continuity and safety in healthcare in Port-Said Ophthalmology Hospital

Waiting time in outpatient clinic consider one of the most important factors which affect patient safety, long waiting and high congestion have negative effects on both patients staff more times will delay health-care delivery since lose days work medical care for urgent cases. Our aim is to decrease port said ophthalmology hospital ensure safety. By implementation quality tools like brainstorming, priority matrix, Pareto chart, fishbone diagram, PDCA (Deming cycle) help us identify increase making action plan problem solving continuous improvement. From our project we conclude that factor satisfaction lead diagnosis treatment so guidelines, policies protocols recommendation